Refund policy

Refund & Return Policy

Last updated: [9/2/2026]

At The Velvet Canal, all products are made to order through our print-on-demand fulfillment partner. Because of this, we follow a strict quality-focused return and refund policy.

Returns & Eligibility

We do not accept returns or exchanges for reasons such as wrong size, color preference, or change of mind.

However, if your item arrives damaged, defective, or incorrect, we will gladly offer a replacement or refund.

You must contact us within 30 days of receiving your order to be eligible.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect (wrong item or design)

Please email us at contact@thevelvetcanal.com within 30 days of delivery with:

  • Your order number
  • A clear photo showing the issue

Once verified, we will issue a replacement or refund at no additional cost.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom or made-to-order products
  • Items ordered in the wrong size or color
  • Sale items or gift cards

Because each product is printed specifically for you, we cannot restock returned items.

Exchanges

We do not offer direct exchanges. If your item qualifies due to a defect or error, we will replace it with the same item.

European Union Customers

Orders shipped to the European Union are exempt from the 14-day cooling-off period because all items are custom-made and produced on demand.

Refund Processing

If your refund is approved, it will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions about this policy or your order, contact us at:

Email: contact@thevelvetcanal.com

Brand: The Velvet Canal

<p>At <strong>The Velvet Canal</strong>, all products are made to order through our print-on-demand fulfillment partner. Because of this, we follow a strict quality-focused return and refund policy.</p>

<hr>

<h3>Returns & Eligibility</h3>
<p>We do <strong>not accept returns or exchanges</strong> for reasons such as wrong size, color preference, or change of mind.</p>

<p>However, if your item arrives <strong>damaged, defective, or incorrect</strong>, we will gladly offer a replacement or refund.</p>

<p>You must contact us within <strong>30 days of receiving your order</strong> to be eligible.</p>

<hr>

<h3>Damaged, Defective, or Incorrect Items</h3>
<p>Please inspect your order upon delivery. If you receive an item that is:</p>
<ul>
  <li>Damaged</li>
  <li>Defective</li>
  <li>Incorrect (wrong item or design)</li>
</ul>

<p>Please email us at <strong>contact@thevelvetcanal.com</strong> within 30 days of delivery with:</p>
<ul>
  <li>Your order number</li>
  <li>A clear photo showing the issue</li>
</ul>

<p>Once verified, we will issue a replacement or refund at no additional cost.</p>

<hr>

<h3>Non-Returnable Items</h3>
<p>The following items are non-returnable and non-refundable:</p>
<ul>
  <li>Custom or made-to-order products</li>
  <li>Items ordered in the wrong size or color</li>
  <li>Sale items or gift cards</li>
</ul>

<p>Because each product is printed specifically for you, we cannot restock returned items.</p>

<hr>

<h3>Exchanges</h3>
<p>We do not offer direct exchanges. If your item qualifies due to a defect or error, we will replace it with the same item.</p>

<hr>

<h3>European Union Customers</h3>
<p>Orders shipped to the European Union are exempt from the 14-day cooling-off period because all items are custom-made and produced on demand.</p>

<hr>

<h3>Refund Processing</h3>
<p>If your refund is approved, it will be issued to your original payment method within <strong>5–10 business days</strong>.</p>

<p>Please note that processing times may vary depending on your bank or payment provider.</p>

<hr>

<h3>Contact Us</h3>
<p>If you have any questions about this policy or your order, contact us at:</p>
<p><strong>Email:</strong> contact@thevelvetcanal.com</p>
<p><strong>Brand:</strong> The Velvet Canal</p>