Shipping policy
At The Velvet Canal, each item is made especially for you. We work with trusted print-on-demand partners, including Printful, to ensure high-quality printing and reliable delivery across the United States.
📦 Order Processing Time
All products are made to order.
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Processing time: 2–5 business days
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This includes printing, quality checks, and packaging
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Processing times may be longer during holidays or peak seasons
You’ll receive a confirmation email once your order is placed and another when it ships.
🚚 Shipping Time (USA)
After processing, orders typically arrive within:
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Standard Shipping: 3–7 business days
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Total estimated delivery time: 5–12 business days
Shipping times may vary depending on:
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Product type
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Shipping address
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Seasonal demand or carrier delays
💰 Shipping Rates
Shipping costs are calculated at checkout and depend on:
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Product type and size
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Number of items in your order
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Shipping destination
Any applicable shipping fees will be clearly shown before you complete your purchase.
📍 Shipping Locations
Currently, The Velvet Canal ships within the United States only.
We do not ship to:
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PO Boxes
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APO/FPO addresses
🔍 Order Tracking
Once your order ships, you’ll receive an email with:
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A tracking number
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A tracking link to follow your package in real time
Please allow up to 48 hours for tracking updates to appear.
❗ Delays & Exceptions
While we strive for timely delivery, delays may occur due to:
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Weather conditions
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Carrier issues
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High order volume
We are not responsible for delays caused by the shipping carrier, but we’ll always help you track your order.
📦 Lost or Missing Packages
If your package appears lost or hasn’t arrived within the estimated time:
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Contact us within 30 days of the expected delivery date
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We’ll work with our fulfillment partner to resolve the issue
📩 Contact Us
If you have any questions about shipping, feel free to reach out:
Email: contact@thevelvetcanal.com
Brand: The Velvet Canal
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