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Free standard shipping on orders over $89
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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At The Velvet Canal, each item is made especially for you. We work with trusted print-on-demand partners, including Printful, to ensure high-quality printing and reliable delivery across the United States.
All products are made to order.
You’ll receive a confirmation email once your order is placed and another email when your order has shipped.
After processing, orders typically arrive within:
Shipping times may vary depending on:
Shipping costs are calculated at checkout and depend on:
Any applicable shipping fees will be clearly displayed before you complete your purchase.
Last updated: [9/2/2026]
At The Velvet Canal, all products are made to order through our print-on-demand fulfillment partner. Because of this, we follow a strict quality-focused return and refund policy.
We do not accept returns or exchanges for reasons such as wrong size, color preference, or change of mind.
However, if your item arrives damaged, defective, or incorrect, we will gladly offer a replacement or refund.
You must contact us within 30 days of receiving your order to be eligible.
Please inspect your order upon delivery. If you receive an item that is:
Please email us at contact@thevelvetcanal.com within 30 days of delivery with:
Once verified, we will issue a replacement or refund at no additional cost.
The following items are non-returnable and non-refundable:
Because each product is printed specifically for you, we cannot restock returned items.
We do not offer direct exchanges. If your item qualifies due to a defect or error, we will replace it with the same item.
Orders shipped to the European Union are exempt from the 14-day cooling-off period because all items are custom-made and produced on demand.
If your refund is approved, it will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If you have any questions about this policy or your order, contact us at:
Email: velvetcanal21@gmail.com
Brand: The Velvet Canal
At The Velvet Canal, all products are made to order through our print-on-demand fulfillment partner. Because of this, we follow a strict quality-focused return and refund policy.
We do not accept returns or exchanges for reasons such as wrong size, color preference, or change of mind.
However, if your item arrives damaged, defective, or incorrect, we will gladly offer a replacement or refund.
You must contact us within 30 days of receiving your order to be eligible.
Please inspect your order upon delivery. If you receive an item that is:
Please email us at velvetcanal21@gmail.com within 30 days of delivery with:
Once verified, we will issue a replacement or refund at no additional cost.
The following items are non-returnable and non-refundable:
Because each product is printed specifically for you, we cannot restock returned items.
We do not offer direct exchanges. If your item qualifies due to a defect or error, we will replace it with the same item.
Orders shipped to the European Union are exempt from the 14-day cooling-off period because all items are custom-made and produced on demand.
If your refund is approved, it will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If you have any questions about this policy or your order, contact us at:
Email: velvetcanal21@gmail.com
Brand: The Velvet Canal
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